PupCruisers Shipping Policy

Effective Date: August 4, 2026

1. Our Commitment

At PupCruisers, our goal is to get you and your pup on your next adventure as quickly and safely as possible.

Because we work with trusted manufacturing and fulfillment partners, your order may arrive in multiple shipments. This allows us to deliver products efficiently while maintaining the quality and availability of our Ride Kits and accessories.

2. Order Processing

Most orders are processed within 1 to 3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotions, product launches, or periods of unusually high demand, processing times may be longer.

3. Shipping Locations

PupCruisers currently ships to addresses within the United States.

Availability for Alaska, Hawaii, U.S. territories, APO/FPO addresses, and international destinations may vary depending on the product being purchased.

If shipping is unavailable to your location, you will be notified before your order is completed.

4. Multiple Shipments

Some orders may arrive in separate packages. For example:

Electric scooters may ship directly from the manufacturer.
Accessories may ship from a separate fulfillment partner.
Promotional items or membership welcome packages may arrive independently.

Receiving one package before another does not necessarily mean your order is incomplete.

5. Shipping Carriers

We partner with reputable shipping carriers, which may include:

UPS
FedEx
USPS
DHL
Regional delivery providers

The carrier selected for your shipment will depend on the destination, package size, and product availability.

6. Shipping Confirmation

Once your order has shipped, you will receive a confirmation email containing available tracking information.

If your order ships in multiple packages, you may receive multiple tracking numbers.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

7. Delivery Estimates

Estimated delivery times vary based on product availability, destination, and shipping method.

While many orders arrive within several business days after shipment, delivery dates are estimates only and are not guaranteed.

Unexpected delays caused by weather, carrier disruptions, holidays, or other circumstances outside of our control may affect delivery times.

8. Shipping Charges

Shipping costs are calculated during checkout unless otherwise stated as part of a promotion or special offer.

Any applicable shipping charges will be displayed before your order is finalized.

9. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

PupCruisers is not responsible for delays or additional costs resulting from incorrect or incomplete addresses provided during checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be reshipped.

10. Lost or Stolen Packages

Once a package has been delivered according to the carrier's tracking information, responsibility for the package generally transfers to the customer.

If you believe your package has been lost or stolen:

Verify the shipping address provided.
Check with household members or neighbors.
Contact the shipping carrier.
Contact PupCruisers if additional assistance is needed.

We will make reasonable efforts to assist with carrier investigations when appropriate.

11. Damaged Shipments

If your order arrives damaged:

Photograph the package and damaged item immediately.
Keep all original packaging.
Contact PupCruisers within 7 days of delivery.
Include your order number and photos when contacting us.

We will work with you to determine the appropriate resolution, which may include a replacement, repair, manufacturer warranty assistance, or other remedy as appropriate.

12. Manufacturer Direct Shipments

Certain products may ship directly from our manufacturing partners. These shipments may:

Have different packaging.
Arrive separately from other items.
Include manufacturer documentation or warranty information.

Manufacturer direct shipments remain covered by the applicable PupCruisers policies unless otherwise stated.

13. Delayed Orders

Occasionally, inventory shortages, severe weather, carrier issues, or other unforeseen circumstances may delay shipments.

If a significant delay occurs, we will make reasonable efforts to notify you using the contact information associated with your order.

14. Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has entered fulfillment or has been shipped, we may be unable to modify or cancel it.

Any approved cancellations will be processed in accordance with our Return & Refund Policy.

15. Questions About Your Shipment

If you have questions regarding your shipment or need assistance locating your order, please contact us.

Email: [email protected]
Website: https://pupcruisers.com

Please include your order number whenever possible so we can assist you more quickly.

Thank you for choosing PupCruisers. We appreciate the opportunity to be part of your next adventure with your best friend.

PupCruisers Return & Refund Policy

Effective Date: August 4, 2026

1. Our Promise

At PupCruisers, we want you and your dog to love every adventure. If something isn't right with your order, we're here to help.

This Return & Refund Policy explains when products may be returned, exchanged, repaired, or refunded.

2. Return Eligibility

To qualify for a return, items must:

Be returned within 30 days of delivery unless otherwise stated.
Be in new, unused condition.
Include all original packaging, accessories, manuals, and components.
Not show signs of misuse, abuse, or unauthorized modification.

PupCruisers reserves the right to inspect returned items before approving a refund.

3. Ride Kits

Ride Kits may include products supplied by multiple manufacturers. If a Ride Kit is returned, all components included in the original purchase must be returned together unless otherwise authorized. Missing items may reduce the refund amount, and items showing excessive wear or damage may not qualify for a full refund.

4. Electric Scooters

Electric scooters are subject to additional return conditions due to their size, shipping requirements, and manufacturer policies. To qualify for a return, the scooter must be in like new condition, must not have been modified, must include the original packaging whenever possible, and return authorization must be obtained before shipping.

Customers are responsible for safely packaging returned scooters unless the return is due to shipping damage or a confirmed product defect.

5. Accessories

Unused accessories may generally be returned within the applicable return period. Accessories that have been used, damaged, or altered may not qualify for a refund.

6. Non Returnable Items

The following items are generally not eligible for return unless required by law:

Digital downloads
Ride Guides
Gift cards
Downloadable resources
Personalized products
Clearance or final sale items
Opened consumable products, if offered in the future

7. Explorer Memberships

Explorer Membership fees are generally non refundable after the membership has been activated.

Members may cancel future renewals at any time according to the Membership Terms.

Any benefits already used may affect refund eligibility where permitted by law.

8. Event Registrations

Unless otherwise stated for a specific event, event registrations are non refundable. Tickets may be transferable if permitted by the event organizer. Event cancellations initiated by PupCruisers may qualify for refunds or credits.

Separate event policies may apply to partner hosted events.

9. Damaged or Incorrect Orders

If you receive a damaged item, a defective item, an incorrect item, or a shipment with missing components, please contact us within 7 days of delivery.

Include your order number, a description of the issue, photos of the product, and photos of the packaging when applicable.

We will work with you to determine the appropriate resolution.

10. Manufacturer Warranty Claims

Some products sold through PupCruisers include manufacturer warranties. Warranty claims may be handled directly by the manufacturer or with assistance from PupCruisers. Warranty coverage varies by product.

Please refer to the applicable Warranty Policy for additional information.

11. Return Authorization

Before returning any product, customers must obtain a Return Merchandise Authorization (RMA) or other return approval from PupCruisers.

Returns received without authorization may be refused or delayed.

12. Refund Processing

Approved refunds will be issued using the original payment method whenever possible.

Once processed by PupCruisers, financial institutions may require additional time before funds appear in your account.

Shipping charges are generally non refundable unless the return is the result of our error or a confirmed product defect.

13. Return Shipping Costs

Unless otherwise required by law or covered under warranty, customers are responsible for return shipping costs. PupCruisers may provide prepaid shipping labels for approved warranty claims, damaged shipments, or incorrect orders.

14. Exchanges

Where inventory allows, eligible products may be exchanged instead of refunded. Exchange requests are subject to product availability.

15. Refused Deliveries

Orders refused at delivery without prior authorization may be treated as standard returns. Any return shipping charges or carrier fees incurred may be deducted from the refund where permitted by law.

16. Fraud Prevention

PupCruisers reserves the right to deny returns or refunds involving repeated abuse of the return policy, fraudulent claims, products that have been intentionally damaged, unauthorized modifications, or missing components.