PupCruisers Privacy Policy

Effective Date: August 4, 2026

1. Introduction

Welcome to PupCruisers.

PupCruisers ("PupCruisers," "we," "our," or "us") is committed to protecting your privacy and handling your personal information with transparency and care.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, join our Explorer Membership, participate in events, interact with our community, or otherwise use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Who We Are

PupCruisers is a lifestyle brand that helps dog lovers create unforgettable adventures with their dogs through products, memberships, events, ride guides, and community experiences.

If you have questions regarding this Privacy Policy, please contact us at:

PupCruisers
Email: [email protected]
Website: https://pupcruisers.com

3. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information may include:

Name
Email address
Phone number
Billing address
Shipping address
Payment information
Purchase history
Membership information
Event registrations
Account login information
Customer support communications

Dog Information, when voluntarily provided, may include:

Dog's name
Breed
Size
Birthday
Photos
Participation in community activities

Providing information about your dog is optional.

Device Information automatically collected when you visit our website may include:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referral source
General geographic region
Website interactions

Cookies and Similar Technologies are used to remember your preferences, maintain your shopping cart, improve website performance, analyze website traffic, personalize content, and measure advertising effectiveness. You may disable cookies in your browser settings, although some website functionality may be affected.

4. How We Use Your Information

We use your information to process purchases, fulfill product orders, provide customer support, manage Explorer Memberships, register participants for events, process affiliate referrals, improve our products and services, send order and membership information, respond to inquiries, detect fraud, improve website performance, and comply with legal obligations.

With your consent, we may also send newsletters, product announcements, event invitations, promotions, and community updates. You may unsubscribe from marketing communications at any time.

5. Payment Information

Payments are processed through trusted third party payment providers.

PupCruisers does not store complete credit card numbers or payment credentials on our servers.

Payment information is securely processed by our payment partners in accordance with applicable security standards.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers when necessary to operate our business, including Shopify, Stripe, GoHighLevel, shipping carriers, email service providers, analytics providers, marketing platforms, customer support providers, event management platforms, and affiliate management systems.

These providers may access only the information necessary to perform services on our behalf.

7. Marketing Communications

If you subscribe to our mailing list or become a customer, we may send email newsletters, promotions, product announcements, community updates, event information, and membership updates.

You may unsubscribe at any time using the unsubscribe link included in our emails.

If you opt into SMS communications, message frequency may vary. Standard carrier messaging and data rates may apply. You may opt out by following the instructions provided in each message.

8. Analytics and Advertising

We use analytics and advertising technologies, which may include Google Analytics, Google Tag Manager, Meta Pixel, conversion tracking, and advertising measurement tools, to understand website usage and improve our marketing efforts.

These services may collect information about your interactions with our website to help us understand website performance and advertising effectiveness.

9. Explorer Membership

Explorer Members may choose to provide additional information related to their membership profile, ride participation, saved preferences, community interactions, and rewards and benefits.

Membership information is used solely to provide membership related services and improve your experience.

10. Events

When you register for an event, we may collect information necessary to process registration, communicate event details, verify attendance, manage event operations, and provide customer support.

Certain events may require additional waivers or agreements.

11. Pack Partners Affiliate Program

Individuals who apply for or participate in the Pack Partners Affiliate Program may provide information including contact information, referral activity, commission information, payment details, and tax documentation when required.

Affiliate information is used solely for administering the affiliate program and complying with applicable legal requirements.

12. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure.

13. Data Retention

We retain personal information only as long as necessary to complete transactions, maintain customer accounts, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the nature of the information.

14. Your Privacy Rights

Depending on your location, you may have the right to access, correct, request deletion of, or request a copy of your personal information, object to certain processing activities, and withdraw marketing consent.

To exercise these rights, contact us using the information below.

15. California Privacy Rights

California residents may have additional rights under applicable privacy laws, including the right to know, delete, or correct certain personal information.

PupCruisers does not sell personal information as defined under applicable California privacy laws.

16. International Visitors

Our services are intended primarily for customers located in the United States.

If you access our website from outside the United States, you acknowledge that your information may be transferred to and processed within the United States.

17. Children's Privacy

Our website is intended for individuals at least 18 years of age or the age of majority in their jurisdiction.

We do not knowingly collect personal information from children under the age of 13.

If we learn that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

18. Third Party Links

Our website may contain links to third party websites.

We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third party websites you visit.