Shipping & Delivery Policy

Effective Date: September 22, 2026

1. Our Commitment

At PupCruisers, our goal is to get you and your pup on your next adventure as quickly and safely as possible.

Because we work with trusted manufacturing and fulfillment partners, your order may arrive in multiple shipments. This allows us to deliver products efficiently while maintaining the quality and availability of our Ride Kits and accessories.

2. Order Processing

Most in-stock orders are processed within 1 to 3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotions, product launches, periods of unusually high demand, pre-order periods, or inventory transitions, processing times may be longer.

3. Shipping Locations

PupCruisers currently ships to addresses within the United States.

Availability for Alaska, Hawaii, U.S. territories, APO/FPO addresses, and international destinations may vary depending on the product being purchased.

If shipping is unavailable to your location, you will be notified before your order is completed.

4. Multiple Shipments

Some orders may arrive in separate packages. For example:

• Electric scooters may ship directly from the manufacturer or an authorized fulfillment source.
• Ride Kit components and accessories may ship from a separate fulfillment partner.
• Promotional items or membership welcome packages may arrive independently.

Receiving one package before another does not necessarily mean your order is incomplete.

5. Shipping Carriers

We work with reputable national and regional shipping carriers. The carrier selected for your shipment will depend on the destination, package size, fulfillment source, and product availability.

6. Shipping Confirmation

Once your order has shipped, you will receive a confirmation email containing available tracking information.

If your order ships in multiple packages, you may receive multiple tracking numbers.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

7. Delivery Estimates

Estimated delivery times vary based on product availability, destination, fulfillment source, and shipping method. Delivery dates are estimates only and are not guaranteed.

Electric scooters may ship separately from other Ride Kit components. When an estimated shipping or delivery timeframe is displayed on the applicable product page or during checkout, that estimate should be used as the current expected timeframe for that product.

Ride Kit components and additional accessories may arrive separately and may have different fulfillment or delivery timeframes.

Unexpected delays caused by inventory availability, manufacturer schedules, weather, carrier disruptions, holidays, transportation issues, or other circumstances outside PupCruisers' reasonable control may affect delivery times.

8. Pre-Order and Future Availability Items

From time to time, an electric scooter or other product may be temporarily out of stock and offered for pre-order based on anticipated manufacturer availability.

When applicable, the product page may display an estimated availability or shipping date, such as "Starts shipping from October 20th."

A "starts shipping from" or similar date represents the current estimated date that fulfillment is expected to begin. It is not a guaranteed shipment or delivery date.

Manufacturer availability and estimated shipping dates may change due to production schedules, inventory availability, transportation delays, or other circumstances outside PupCruisers' control.

If an estimated shipping date changes after an order has been placed, PupCruisers will make reasonable efforts to provide the customer with updated information.

Once the product becomes available and the order ships, tracking information will be provided when available.

9. Shipping Charges

Shipping costs are calculated during checkout unless otherwise stated as part of a promotion or special offer.

Any applicable shipping charges will be displayed before your order is finalized.

10. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

PupCruisers is not responsible for delays or additional costs resulting from incorrect or incomplete addresses provided during checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be reshipped.

11. Lost or Stolen Packages

Once a package has been delivered according to the carrier's tracking information, responsibility for the package generally transfers to the customer.

If you believe your package has been lost or stolen, verify the shipping address provided, check with household members or neighbors, contact the shipping carrier, and contact PupCruisers if additional assistance is needed.

We will make reasonable efforts to assist with carrier investigations when appropriate.

12. Damaged Shipments

Please inspect your scooter and Ride Kit components promptly after delivery.

If your order arrives damaged:

• Photograph the package and damaged item as soon as possible.
• Keep all original packaging.
• Contact PupCruisers within 7 days of delivery.
• Include your order number and photos when contacting us.

We will work with you to determine the appropriate resolution, which may include replacement, repair, manufacturer warranty assistance, or another remedy as appropriate.

13. Manufacturer Direct Shipments

Certain products, including electric scooters, may ship directly from the manufacturer or an authorized fulfillment source. These products may arrive separately from other items in your order and may include manufacturer documentation.

Your purchase remains subject to the applicable PupCruisers Shipping & Delivery and Return & Refund policies.

Product warranty coverage is provided under the applicable manufacturer warranty. Please see our Warranty & Support Policy for additional information.

14. Delayed Orders

Occasionally, inventory shortages, manufacturer availability, severe weather, carrier issues, transportation disruptions, or other unforeseen circumstances may delay shipments.

If a significant delay occurs, we will make reasonable efforts to notify you using the contact information associated with your order.

15. Order Changes and Cancellations

Because some products ship directly from manufacturing or fulfillment partners, orders may enter fulfillment shortly after purchase.

If you need to change or cancel an order, contact PupCruisers as soon as possible. We cannot guarantee that an order can be changed or cancelled after it has entered fulfillment or has shipped.

Any approved cancellation or return will be processed in accordance with the applicable PupCruisers Return & Refund Policy.

16. Questions About Your Shipment

If you have questions regarding your shipment or need assistance locating your order, please contact PupCruisers through our website at pupcruisers.com.

Please include your order number whenever possible so we can assist you more quickly.

Thank you for choosing PupCruisers. We appreciate the opportunity to be part of your next adventure with your best friend.