Warranty & Service Policy

1. Our Commitment

At PupCruisers, we want you and your dog to enjoy every adventure with confidence. We work with trusted manufacturing partners to provide quality electric scooters and help customers access warranty support, replacement parts, and service guidance when needed.

2. Manufacturer's Warranty

Electric scooters purchased through PupCruisers are covered by the applicable manufacturer's warranty.

Warranty coverage, duration, eligibility, exclusions, and available remedies are determined by the manufacturer and may vary by model or component.

PupCruisers does not provide a separate scooter warranty or independently extend or modify the manufacturer's warranty.

Customers should retain their purchase confirmation and any manufacturer warranty documentation supplied with their scooter.

3. Warranty Assistance Through PupCruisers

If you purchased your scooter through PupCruisers and experience a potential manufacturing defect or mechanical issue, please contact us first.

We will help review the issue, coordinate with our manufacturing partner when appropriate, and guide you through the applicable warranty process.

To request assistance, please provide:

• Your PupCruisers order number
• Scooter model and purchase date
• Description of the issue
• Photos or videos showing the problem, when applicable
• Any additional information requested by the manufacturer

Warranty approval and remedies remain subject to the manufacturer's terms.

4. Replacement Parts & Repairs

Depending on the issue and manufacturer warranty determination, support may include troubleshooting, replacement parts, repair instructions, or another manufacturer-approved resolution.

Scooters and replacement components may be shipped directly from our manufacturing or fulfillment partners.

Replacement parts and repair services outside the manufacturer's warranty may involve additional costs. Any applicable charges should be communicated before proceeding.

5. Routine Maintenance & Local Service

Like a quality bicycle or e-bike, your electric scooter benefits from regular inspection and maintenance.

We recommend establishing a relationship with a qualified local scooter, bicycle, or e-bike service provider who can assist with appropriate routine maintenance.

Maintenance may include checking tires, brakes, fasteners, and other components according to the manufacturer's instructions.

Not every bicycle or scooter shop services electric scooters, so customers should confirm a provider's capabilities before scheduling service.

Routine maintenance, normal wear, and general servicing are not automatically covered by the manufacturer's warranty.

6. Warranty Exclusions

Manufacturer warranties may exclude issues resulting from normal wear and tear, accidents, misuse, improper maintenance, unauthorized modifications, improper storage, or operation outside manufacturer guidelines.

Specific exclusions are governed by the applicable manufacturer's warranty documentation.

7. Shipping, Labor & Service Costs

Responsibility for shipping, replacement parts, diagnostic services, and repair labor depends on the manufacturer's warranty terms and the circumstances of the claim.

Customers should not ship scooters or components for warranty service without receiving appropriate authorization and instructions.

8. Returns vs. Warranty Claims

A standard return is different from a warranty claim.

Returns and refunds are governed by the PupCruisers Return & Refund Policy. Manufacturing defects and eligible mechanical problems are addressed under the applicable manufacturer's warranty.

Customers experiencing a potential warranty issue should contact PupCruisers before initiating a return.

Nothing in this policy limits rights or remedies provided by applicable law.

9. Ride Kit Accessories

PupCruisers Ride Kit accessories may be supplied by different manufacturing or fulfillment partners.

Any applicable warranty or defect coverage for these accessories will depend on the specific product, supplier terms, and applicable law.

Contact PupCruisers for assistance with defective or damaged Ride Kit components.

10. Contact & Support

For warranty questions, replacement parts, or service assistance, contact:

PupCruisers LLC

Email: info@pupcruisers.com

Website: https://pupcruisers.com

Please include your order number and scooter model so we can assist you efficiently.